Crew Carwash

James Hartshorn 4 months ago

Place is well taken care of. Like all Crew Carwash’s, they need longer times in the dryer area and with some vents facing forward to dry side mirrors and tailgates.

Kirtpal Singh 6 months ago

Manager is nylen Solution my problem within 20 minutes so I proud for crew car wash and manager for nylen is very good to talk to me and I give you five star review. Good luck and good wishes.

Avery Aults 6 months ago

Man I saw bird poop on my car so I decided to wash it and oh boy oh boy everything was gone even the bird poop but there was still water on the back and great staffs and customer even high pressure rines even get some of the bird poop off. Great service👍😁 maybe it there was a lot of bird poop i was just be like are you kidding me right now bro?!?💀🤦‍♂️🙄

Ronald Bowen 8 months ago

Have had my membership since 2012. A few weeks ago I went to the McCordsville location. The manager seemed bothered that I asked them to spray the sides of my truck. After spraying he threw the hose down and walked behind my truck and and started yelling at me to back up with no explanation. Once I was pulled out of line he told me I was too wide to go through. Meanwhile there are water spots drying on my one year old truck. The truck has went through that facility dozens of times in the past year. He measured my truck, but I watched him extend the measurement tool after he stood up to 73”. Truck measured 71 1/2” by another location. I went to the Noblesville branch and went through with no issues. Manager at McCordsville was completely rude and I later found out that he canceled my entire account. Was not notified or apology given. I’ve always had great service with Crew but it seems they have lowered their standards at this location. I have since discontinued mine and my wife’s accounts. Prime car wash welcomed us with unlimited wash for a much better price of only $22.00 a month. 13 years I have been a devoted customer and that was I get. 😔

mystic Sun a year ago

I recently had a disappointing experience with Crew Carwash at the McCordsville, IN location (6963 W Broadway). On January 27, 2025, I visited with my 2019 Dodge Charger, which was in perfect condition before the wash. During the drying stage, I noticed something rubbing against my left wheels, and upon exiting the wash, I found visible damage to my rim. I immediately reported this to the on-duty manager, Brent, who acknowledged the damage. I provided clear before-and-after photos of the rim to show it was undamaged prior to the wash. Despite this, Crew Carwash’s corporate office denied my claim, stating their equipment doesn’t cause this type of damage and that no other customers had similar issues. As someone who manages a helpdesk, I find this reasoning flawed, and I feel my case was not handled properly. After receiving no resolution from the company, I am now filing a formal complaint with the Better Business Bureau (BBB) in hopes of getting a fair resolution. Unfortunately, my experience with Crew Carwash has been extremely disappointing due to their lack of accountability. I would advise caution to others and hope the company takes customer concerns more seriously in the